Frequently asked questions
Answers to common questions about products, subscriptions, lab testing, ordering, shipping and returns. Can't find what you need? Contact support below.
What types of CBD do you offer (full/broad/isolate)? Products
We offer full-spectrum, broad-spectrum and CBD isolate products. Each product page shows the spectrum and links to its batch Certificate of Analysis (COA).
How do I choose the right strength? Products
Start with a low to moderate dose and increase gradually. Our product pages include suggested serving sizes and mg per serving. Consult your physician if you have health concerns.
Can I pause, skip, or cancel my subscription? Subscriptions
Yes — you can pause, skip or cancel from your account dashboard at any time. Changes applied before the billing cutoff will affect the next shipment.
Do subscription orders include free shipping? Subscriptions
Yes — subscription orders include free standard shipping. Quarterly and annual plans receive priority or express shipping depending on the plan.
Where can I find the Certificate of Analysis (COA)? Lab & Testing
Each product page links to its batch COA. You can also browse COAs from the Lab Results page (link in the site header).
What do COAs test for? Lab & Testing
COAs include cannabinoid potency, terpene profile, and screenings for pesticides, heavy metals, solvents, and microbes.
How do I change or cancel an order? Ordering
Log into your account and view Recent Orders. Orders that haven't shipped can be modified or cancelled. Contact support for help with shipped orders.
What payment methods do you accept? Ordering
We accept Visa, Mastercard, American Express and major digital wallets. See the footer for icons and more info.
How long does shipping take? Shipping
Standard shipping typically takes 3–7 business days within the continental U.S. Expedited options are available at checkout.
Do you ship internationally? Shipping
International shipping availability varies by product and destination. Check the product page and shipping policy, or contact support for specifics.
Is CBD legal and safe? Safety
Regulations vary by region. Our products comply with U.S. federal rules where THC is under 0.3%. Consult local law and your physician if you have concerns about safety or interactions with medications.
Can I take CBD with other medications? Safety
CBD can interact with some medications. Always consult your physician before starting CBD if you take prescription drugs or have medical conditions.